Application Managed Services
Keep your business applications running at peak performance — with 24/7 monitoring, incident management, release delivery, and a continuous improvement program that evolves your applications alongside your business.
What We Manage
Incident Management
ITIL-aligned incident management — from detection through root cause analysis and prevention. Tiered response SLAs with 24/7 L1 triage, L2 resolution, and L3 escalation.
Release & Change Management
Managed release delivery through CI/CD pipelines — change advisory board governance, regression testing, rollback procedures, and production deployment management.
Performance Management
Proactive performance monitoring with APM tools (Dynatrace, AppDynamics, New Relic), user experience monitoring, and performance trend analysis.
Bug Fixes & Minor Enhancements
Monthly allocation of development hours for bug fixes, minor feature enhancements, and technical debt reduction — managed through a transparent ticket and sprint system.
Documentation & Knowledge Base
Living technical documentation, runbooks, operational procedures, and a knowledge base that grows with the application — ensuring no single points of failure in your team.
Monthly Service Reporting
Detailed monthly service reports — availability, incident volumes, SLA performance, change delivery, cost trends, and recommendations for the following period.
Choose Your Support Level
Essential
Business hours support for non-critical applications
Professional
24/7 coverage for business-critical applications
Enterprise
Mission-critical applications, custom SLAs
Let Us Run Your Applications While You Run Your Business.
Our Application Managed Services can be onboarded within 4 weeks — with a structured knowledge transfer and transition plan.